Shipping & Returns.

Standard orders are dispatched within 1–2 business days from the time your order is confirmed, provided the items are in stock and do not include a preparation or compounding service.

Orders containing a preparation or compounding service, including compounded injectable pens, are prepared specially for you and require cold-chain delivery. These orders are dispatched on the following Monday, allowing for preparation time and ensuring the parcel is not held in transit over a weekend.

A dispatch notification with tracking details is sent automatically by email once your parcel has been handed to the courier.

We use Premium Express services, which typically deliver the next business day to metropolitan areas. Deliveries to rural or regional areas may take 2–3 business days.

Once a parcel has been posted, it is out of our hands. We can never guarantee delivery dates, and any quoted timeframes are estimates only. Actual delivery may be affected by courier network conditions, public holidays, weather, regional access, flight availability and similar factors.

Total estimated time from order confirmation to delivery is 2–4 business days for standard items, and 3–5 business days for orders requiring preparation or compounding.

• Supplying a complete and accurate delivery address.
• Ensuring someone is available to receive temperature-sensitive parcels.
• Inspecting your order promptly after delivery.
• Reporting damaged, missing or incorrect items in writing within 7 days of delivery, including your order number and supporting photographs.

Temperature-sensitive products are dispatched with appropriate thermal packaging and conditioned cold-packs where required. On arrival, parcels should be opened promptly and the contents moved to the recommended storage location. If a cold-pack arrives warm or the parcel appears compromised, treat the shipment as a damaged-on-arrival case and contact support before storing the material.

If you receive a damaged, missing or incorrect item, email support@vcpaustralia.com.au within 7 days of delivery. Include your order number, a brief description and clear photographs of the affected items and outer packaging. We will work with the courier and arrange resolution.

Change-of-mind returns may be considered subject to eligibility, packaging condition, hygiene, safety and storage requirements. Opened, used, temperature-sensitive, personalised or tamper-evident goods may be ineligible for change-of-mind returns where legally permitted.

Approved returns must be sent to: VCP Australia, PO Box 7027. Always contact support before returning an item — unsolicited returns may not be accepted.

Faulty or incorrectly supplied goods will be addressed under applicable consumer guarantees. Nothing in this policy excludes rights you may have under the Australian Consumer Law.

If your parcel is materially delayed or appears lost, contact support with your order number and tracking link. We will lodge an enquiry with the courier and follow up to a resolution.